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FREQUENTLY ASKED QUESTIONS
 
Most questions our customers have can be found by clicking the links on the left side of this page. Below  you will find easy answers to many questions.  Please contact us if  you require any additional information.
 
- What products are available online?
- Do you have a catalog?
- Can I purchase and/or redeem Gift Certificates online?
- Do you offer custom stencils?
- How long will it take to receive my order?
- Do you sell wholesale?
- How can I find out about new stencils and online specials?
- What shipping options do you offer?
- Can I place my order by telephone?
- Do you have a printable order form?
- What is the bonus stencil you're offering?
- How do I find out about your Frequent Buyer Program?
- How can I find out more about your stencils?
- What do your customers say about the stencils they've purchased?

 

What products are available online?
Many, but not all, of our stencils are available to purchase online. If you are looking for a design you can't find on our site, don't hesitate to contact us; there's a good chance we have it.
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Do you have a catalog?
We do offer a printed catalog with many of our newest designs included in it. There is a charge for the catalog, but we include a coupon for the purchase price that may be redeemed with you next order.
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Can I purchase and/or redeem Gift Certificates online?
You can purchase gift certificates online in $5 increments starting at $20.  Click here for additional information.
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Do you offer custom stencils?
We can turn just about any design into a custom stencil. Logo's, drawings, graphics are just a few designs we can work from. We also have a library of close to 10,000 fonts.  If you have a font you'd like to have cut into a stencil, contact us and we'll get it taken care of for you.  Prices for custom stencils are very reasonable and well worth the investment to have a design of your own. For additional information and online ordering, visit our Custom Stencils page.
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How long will it take to receive my order?
In most cases it takes 2-3 business days to process your order.  During extremely busy times it can take up to 5 business day, but please know that we do our best to get your orders shipped as quickly as possible.
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Do you sell wholesale?
Yes, but for resale only.  Detailed information can be found on our Wholesale Page.
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How can I find out about new stencils and online specials?
Join our mailing list! We won't clutter your mailbox with silly information.  We only send out announcements when we have a group of new stencils, a special or a major change on our site.  In other words, information we think you'll really want to know about!
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What shipping options do you offer?
Our standard shipping is U.S. Postal Service Priority mail but we offer Express and Quick Ship shipping at an additional charge. For detailed information on our shipping rates and methods, please click here.
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Can I place my order by telephone?
As a service to our customers we have a toll-free order line: 1.800.803.2620.  Many of our calls have to be handled on a 'call back basis'.  Please don't hesitate to leave a detailed message and we'll return your call promptly.  For additional information on how to contact us, click here.
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Do you have a printable order form?
Yes.  You can fill out the form with your keyboard, print it and it's ready to be mailed. Click here to view form
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What is the bonus stencil you're offering?
We offer a FREE bonus stencil for every stencil order placed.  One stencil per customer.  Click here to view the stencil
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How do I find out about your Frequent Buyer Program?
We have a detailed page full of information about our program. Click here to learn more.
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How can I find out more about your stencils?
Read About our Stencils to answer many of your questions.
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What do your customers say about the stencils they've purchased?
We get many emails from customers sharing their feelings about the stencils and how they're using them.  Read a few of them here.
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