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RETURN POLICY

We stand behind every product that we sell.  If you are not 100% satisfied with your purchase please contact us within 7 business days from receipt of your order and we will gladly exchange it or give you a full refund of the purchase price. Items MUST be returned unopened, unused and in original condition. Shipping charges are non-refundable.  

Please Contact Us prior to returning an item.  You will then receive a  Return Authorization Number. Please include this number when addressing the return.

Example:
Primitive Designs Stencil Co.
Returns Dept. RA # ___________
732 W Porter Ridge Rd
Spencer, IN 47460 

Carefully package item(s) in the original packaging or use another form of boxing that will keep the stencil(s) flat and unable to bend.  We are unable to offer refunds on any items that have been damaged when sending them back to us.  For this reason, we highly recommend that you insure your package when mailing it.

Ship package postage paid.  COD’s will not be accepted. We are not responsible for lost or misdirected items.   

Please understand that we do not wish to make your returns difficult.  Our policies are designed to insure a smooth return/exchange process without any misunderstandings. 

Remember, custom orders are non-returnable/non-refundable.  For this reason, be VERY specific when placing your order.

MISSING OR DAMAGED ITEMS:
If you receive an order with a missing or damaged stencil, please Contact Us
and we will ship a replacement stencil to you.

DAMAGING A STENCIL DURING USE OR CLEANING:
If you damage a stencil, don't panic!  Just Contact Us and we'll work with you to get a replacement stencil quickly.
 

 

1998-2005  - Primitive Designs Stencil Co.